Furniture Returns, Refunds & Order Cancellation Terms | SK Furniture Market

Effective Date: 28 October 2026
Last Updated: 28 October 2026

At SK Furniture Market, we aim to make your furniture shopping experience convenient, transparent and reliable. We understand that purchasing furniture requires careful planning, and we want you to have clear information about order cancellations, returns, exchanges and refunds.

Please review this policy before placing an order. All requests will be handled in accordance with the applicable terms of purchase and consumer protection laws.

1. Refund Eligibility & Payment Reversal

1.1 Situations Eligible for a Refund

A refund may be available in the following circumstances:

An order is cancelled and a refund is due.
A product arrives damaged, defective or incorrect.
An eligible return is approved.
An order cannot be fulfilled after payment has been collected.
A refund is otherwise required under applicable law.

Each request will be assessed according to the circumstances and the applicable terms.

1.2 Method of Refund

Approved refunds will generally be issued to the original payment method where feasible.

If the original payment method cannot be used, our team will contact the customer to arrange an appropriate alternative.

Customers should never share their banking password, payment PIN or OTP with anyone claiming to process a refund.

1.3 Refund Processing Duration

Cancellation Refunds: [Insert the confirmed processing timeline.]
Return Refunds: [Insert the confirmed processing timeline after approval and any necessary inspection.]

The time required for funds to appear in the customer’s account may depend on the payment gateway or bank. We will notify customers if additional information or processing time is required.

2. Product Returns & Eligibility Requirements

2.1 Permitted Return Period

Return Request Period: [Insert the confirmed number of days from delivery.]

For eligible returns, customers should:

Provide the original order number or proof of purchase.
Explain the reason for requesting a return.
Keep the product in a reasonable condition pending our instructions.
Retain the original packaging where reasonably possible.
Provide photographs or videos of the issue if requested.

Any conditions concerning assembly, usage, packaging or product condition will be applied according to the confirmed return rules and applicable law.

2.2 Returns Due to a Change of Preference

A change-of-mind return applies when a customer no longer wants a product that was supplied as ordered and is not defective.

Change-of-Mind Return Rules: [Confirm whether these returns are accepted, the applicable time limit and any conditions.]

Where change-of-mind returns are accepted, return shipping or collection charges may apply if disclosed in advance and permitted by applicable law.

Customers are encouraged to review product dimensions, materials, colours and specifications carefully before placing an order.

2.3 Items Not Normally Eligible for Change-of-Mind Returns

Subject to the final business policy and applicable law, the following categories may be excluded from change-of-mind returns:

Customised or made-to-order furniture.
Products manufactured to customer-specific measurements.
Clearance or final-sale products.
Products assembled, modified or used after delivery.
Products damaged after delivery through misuse or improper handling.

These exclusions do not automatically apply to defective, damaged, incorrect or materially misdescribed products. Such issues will be assessed in accordance with applicable law.

3. Reporting Damaged, Defective or Incorrect Furniture

If your furniture arrives damaged, defective, incomplete or different from what you ordered, please notify us as soon as reasonably possible.

Please provide:

Your order number.
A brief description of the issue.
Clear photographs or videos of the product and damage, where available.
Photographs of the packaging, where relevant.

Preferred Reporting Period: [Insert the business’s confirmed reporting period, subject to applicable law.]

After reviewing the request, we will communicate the appropriate next steps. Depending on the circumstances, the resolution may include repair, replacement, collection or refund.

A reporting deadline or request for evidence will not automatically remove rights available to customers under applicable law.

4. Return Arrangements & Associated Charges

4.1 Steps to Initiate a Return

To initiate a return:

Email skfurnituremarket@gmail.com or call +91-8433870901.
Provide your order number and explain the reason for the return.
Share supporting photographs or videos where relevant.
Wait for our team to confirm the next steps.
Follow the agreed return, collection or shipping instructions.

Because furniture can be large or heavy, please do not arrange return shipping independently unless our team has confirmed the procedure.

4.2 Return Transportation Costs

Return Shipping Charges: [Confirm who pays the charges for eligible change-of-mind returns and for damaged, defective or incorrect products.]

Any applicable charges will be communicated clearly and applied only where permitted by law.

4.3 Applicable Restocking Costs

Restocking Fee: [Confirm whether a restocking fee applies, which products it covers and how it is calculated.]

Any restocking fee must be disclosed before purchase, be reasonable and legally permissible, and must not override customers’ statutory rights.

No restocking fee will be applied under this policy without an approved business rule and appropriate legal review.

5. Order Cancellation & Withdrawal Conditions

5.1 Cancelling Standard Furniture Purchases

If you need to cancel an order, please contact our customer support team as soon as possible. Cancellation eligibility depends on the stage of order processing.

Before Processing: Customers may request cancellation before their order enters processing or dispatch. [Confirm the cancellation window and refund conditions.]
After Processing: If an order has entered processing but has not been dispatched, the request will be reviewed according to the applicable cancellation terms. Any permitted charges will be communicated to the customer.
After Dispatch: Once an order has been dispatched, cancellation may no longer be possible. Customers may contact us to discuss the available options under our return terms.
After Delivery: Eligible return, replacement or refund requests will be assessed under the relevant sections of this policy.

A cancellation request is not considered approved until our team confirms the outcome.

5.2 Cancellation of Customised Furniture Orders

Some furniture products may be manufactured or customised according to individual requirements, including dimensions, materials, finishes or fabric selections.

Before Production Begins: Customers may request cancellation before production starts, subject to the confirmed order terms.
After Production Begins: Once manufacturing, material cutting or customisation has commenced, cancellation may be subject to reasonable and legally permissible costs for work completed or materials committed, where these terms were disclosed and agreed in advance.
Completed Custom Orders: Custom-made products may not qualify for change-of-mind cancellation once completed, subject to applicable law and any rights relating to defective or incorrectly supplied products.

Please review all specifications carefully before confirming a customised order.

5.3 Bulk Purchases & Commercial Furniture Projects

Bulk furniture orders and business-to-business projects may have separate cancellation conditions based on production schedules, material commitments and project milestones.

Where applicable, the terms stated in the accepted quotation or signed agreement will apply, subject to applicable law.

5.4 Procedure for Submitting a Cancellation Request

To request cancellation, please contact us using either of the following methods:

Email: skfurnituremarket@gmail.com
Phone: +91-8433870901

Please include the following information:

Your full name.
Order number.
Registered email address or contact number.
Reason for cancellation.

Our team will review your request and inform you of the available options based on the order status.

Business Hours: Monday to Saturday, 10:00 AM–7:00 PM.

6. Furniture Exchanges & Replacement Solutions

Exchange Policy: [Confirm whether exchanges are offered, the eligible period and any applicable conditions.]

Where available, exchanges may depend on product availability, condition, price differences and the applicable return arrangements.

If a product is defective, damaged or incorrect, we will review the circumstances and communicate the appropriate remedy, including repair, replacement or refund where applicable.

7. Common Questions About Returns & Refunds

Q1. Is it possible to cancel my furniture order?

You can contact us to request cancellation. Approval depends on the order’s processing and dispatch status and the applicable cancellation terms.

Q2. What is the deadline for requesting a return?

The applicable return window is 3 days from delivery, subject to the product category, circumstances and applicable law.

Q3. What should I do if my furniture arrives damaged?

Contact us promptly at skfurnituremarket@gmail.com with your order number and photographs or videos of the issue, where available.

Q4. Are customised furniture items eligible for returns?

Custom-made products may be excluded from change-of-mind returns under the disclosed policy. Claims relating to defects, incorrect specifications or other legally protected rights will be assessed in accordance with applicable law.

Q5. Who is responsible for return shipping costs?

Charges depend on the reason for the return and the applicable policy. Our team will explain the arrangements before a return is organised.

Q6. When will I receive my refund?

Refunds are processed within 7 to 10 days after the applicable approval or processing stage. Your bank or payment provider may require additional time to credit the funds.

Q7. Should I measure my room before placing an order?

Yes. We strongly recommend measuring your room, doorways, hallways, staircases and other access points before ordering furniture. Please review the product dimensions carefully to ensure the item can fit into the intended space.

Q8. Why might the furniture colour look slightly different?

Minor variations may occur due to lighting, screen settings, natural wood grain or material characteristics. However, material differences from the product description or agreed specifications will be assessed appropriately.

8. Customer Support & Business Information

For questions about cancellations, returns, refunds, exchanges or order-related concerns, please contact us:

SK Furniture Market

Visit Us:
Shop No. 50 & 51, Purna Shanti Heights, Khartan Road, Thane 400601

Call Us:
+91-8433870901

Email Us:
skfurnituremarket@gmail.com

Business Hours:
Every Day: 10:00 AM–10:00 PM

Please include your order number in your communication so our team can assist you efficiently.

9. Policy Revisions & Customer Rights

SK Furniture Market may update this policy from time to time to reflect changes in business practices or legal requirements. Any revised version will be published on this page with an updated date.

Nothing in this policy is intended to exclude, restrict or override any customer right or remedy that cannot lawfully be excluded or restricted.

Refunds & Cancellation Policy